Data notice
Privacy Policy
This page explains privacy policy for visitors of Ashbourne Commercial Limited. It is not marketing copy. Below you will find what we collect, why we hold it, how long we keep it, and how to reach us about it.
The short version
What happens to information you send us
We only hold what you choose to send — usually a name, an email address, a phone number and the details of your enquiry. We use it to reply to you and to keep a record of that correspondence.
We do not sell your details, we do not run advertising profiles on visitors, and we do not pass information to third parties for their own marketing. If you want your details removed, ask us and we will action it.
Scope
What this privacy policy covers
This policy applies to the Ashbourne Commercial Limited website and to any enquiry you send us through it. It does not cover the privacy practices of other companies whose websites you may reach from a link on our pages.
Where this page and another document disagree about your data, this page and the terms of service are the ones that govern what we do.
- Website visitors who only read pages
- No enquiry details held
- Visitors who send an enquiry
- Contact details held to reply
- Companies we work with on a live instruction
- Records kept while the work runs
- Anyone asking us to correct or delete their details
- Actioned on request
What we collect and why we hold it
We keep the amount of information we hold to what an enquiry actually needs. Each row below sets out a category, what it includes, and the reason it is kept.
Your name and how to reach you
A name, an email address and a phone number if you provide one, taken from the form you complete or the email you send.
So we can reply to your enquiry
The content of your message
Whatever you tell us about your property, site, portfolio or requirement, including any documents you choose to send.
To understand the request
A record of our correspondence
Dates, messages and notes from calls or meetings, kept so the same conversation is not restarted each time you get in touch.
Continuity of the instruction
Basic technical information
Standard server records such as the pages viewed and the browser used. These keep the site working and show which pages people actually read.
Site security and upkeep
We do not ask for, and do not want, information that is not needed for an enquiry — for example bank details, payment card numbers or identity documents sent before we have agreed a piece of work with you.
Use and sharing
Information you send is used to answer your enquiry, prepare a response, and keep our own records. We do not sell it or trade it.
How we use, share and protect it
We keep information inside the company wherever possible. Where an outside supplier is involved, they see only what their task needs, and they are not permitted to use it for anything else.
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Replying to you
Answering questions, arranging a call or a site visit, and sending the documents you ask for.
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Running the work
If you instruct us, details are used to carry out the instruction and to keep the file accurate for as long as it is live.
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Keeping the site and our records secure
Access to enquiry records is limited to the people who need them, and routine backups protect against loss.
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Meeting legal and accounting duties
Some records must be kept for tax, accounting or legal reasons, and those are held for the period the law requires.
We do not send marketing emails to people who have only asked a question, and we do not add enquiry contacts to any mailing list without a clear request to do so.
How long we keep information
Retention follows the reason the information is held, not a single fixed clock:
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Enquiries that do not lead to work are held only as long as needed to answer them, then removed.
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Files for work we carried out are kept while the instruction is live and for the period afterwards that accounting and legal duties require.
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Where you ask us to remove something and no legal duty requires us to keep it, we remove it and confirm that we have done so.
Your choices
What you can ask us to do
- Ask what information we hold about you.
- Ask us to correct anything that is wrong or out of date.
- Ask us to delete information where no duty requires us to keep it.
- Ask us to stop contacting you about a particular matter.
Requests are handled by the same small team that answers enquiries, so allow a few working days for a reply.
Common questions about privacy
If your question is not covered here, send it to us directly and we will answer it in plain terms.
Do you use my details to send marketing?
No. An enquiry is answered, not added to a mailing list. If we ever want to send you something beyond the matter you contacted us about, we will ask first and you can say no without affecting anything else.
Who sees the information I send?
The people at Ashbourne Commercial Limited who deal with your enquiry. Where an outside supplier is needed — for example a hosting provider or an accountant — they see only the part of the information their task requires, and only for that task.
Does this website use cookies?
The site may place small files that keep pages working and record which pages are read. These are described separately, with the choices available to you, on the Cookie Policy page.
How do I ask for my information to be removed?
Write to us at [email protected] or call 7312690147 during working hours, Monday to Friday, 9:00 AM to 6:00 PM, and tell us what you would like removed. If no legal or accounting duty requires us to keep the record, we will remove it.
Will this policy change?
If the way the site handles information changes, this page is updated so it continues to describe what actually happens. Where a change affects information you have already sent, we will make that clear rather than leaving you to notice.
Who is responsible for your information
Ashbourne Commercial Limited is the company that decides how the information described on this page is used. If you have a privacy question, a correction to make, or a request to remove something, use the details on the right and it will be handled by the same team that answers enquiries.
Registered details
- Company
- Ashbourne Commercial Limited
- Registration number
- 15640328
- Registered office
- 41 Castle Road, Caversham, Reading, England
- [email protected]
- Phone
- 7312690147
- Working hours
- Monday to Friday, 9:00 AM – 6:00 PM
Need to reach us
Privacy questions go to the same team
There is no separate privacy desk. Send the question through the contact page and say what it concerns, or write to us directly at the email above.
Related reading: the Cookie Policy, the Terms of Service, and the Company Information page.